Disney Institute: Disney’s Approach to Quality Service

Disney Institute is bringing its renowned professional development course, “Disney’s Approach to Quality Service,” to La Porte County. 
 
Disney Institute shares the operational practices used to serve Guests at our parks and resorts for over 60 years. We know that excellent service does not simply come from a friendly smile or easy transaction. It results from truly understanding the customer's needs and putting the right guidelines and customer service standards in place, so we can exceed their expectations.

In this course, you will learn how to assess and improve your organization's commitment to quality service, differentiate and elevate your service to become a provider of choice, design standards for quality service and create a consistent service experience, gauge the needs, wants, stereotypes and emotions of your customers at an individual level, understand the processes necessary to develop a culture that consistently delivers exceptional service, and recover effectively from a service failure and turn it into an opportunity to strengthen customer relations.

When an organization puts the customer at its core - empowering its people and unifying its processes - outstanding customer service becomes possible no a consistent basis, from the first greeting to the final meeting. When all touch points are exemplary experiences, a customer has a much greater incentive to return, as well as recommend us to others. No one understands this better than Walt Disney Parks & Resorts.

Although Disney Institute is presenting this program, the sponsors of this program, the La Porte Economic Advancement Partnership and the La Porte Educational Development Foundation and not Disney Institute, are responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities, and other items for this program. This includes any food and beverage offered at or in connection with this program. The La Porte Economic Advancement Partnership and the La Porte Educational Development Foundation are not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event for the acts or omissions of the La Porte Economic Advancement Partnership and the La Porte Educational Development Foundation.

If you have any special requests or dietary restrictions, please contact LEAP at lindsayj@laportepartnership.com or call 219.324.8584 by May 29.