Be Our Guest: Restaurant & Hospitality Workshop
Award winning Dr. Godwin-Charles Ogbeide, Professor of Strategy & Hospitality in the College of Business at Purdue University Northwest (PNW) and Director of the White Lodging School of Hospitality and Tourism Management will help you implement what he has learned over 30 years in the industry and show you how to better connect to customers with a customer experience philosophy through a helpful and engaging workshop. Dr. Ogbeide brings an expert, authentic perspective to how proper strategy and planning works and how to make it work for you. Tips he will share include:
Appropriate costing of the meals you provide
Maintaining optimum operational costs
Forecasting the number of potential guests appropriately
Developing a customer experience philosophy
Kitchen management
Dr. Ogbeide graduated from the University of Missouri-Columbia with both is BS and MS degrees with an emphasis in Hotel and Restaurant Management, and a Ph.D. with an emphasis in Hospitality Administration and Leadership Development. He also has an M.B.A. degree, and is an expert in hospitality/customer experience with over 30 years of combined experience in the hospitality and tourism industry. A former restaurant franchise trainer from a family of restaurant owners. He is an active member of many professional organizations and an active board member of various non-for-profit organizations. He is a published author, public speaker, and winner of international and national awards including teaching excellence, research excellence, visionary, and innovation awards.
Registration is required. $10 for LEAP Members; $20 Non-Members. Follow the link, call 219.324.8584 or email lindsayj@laportepartnership.com to register.
Date and Time
Monday Apr 13, 2020
9:00 AM - 10:30 AM CDT
April 13, 2020
9:00 AM - 10:30 AM
Location
Dworkin Center, PNW
1401 S. US Hwy 421, Westville
Fees/Admission
$10/LEAP Members
$20/Non-Members
Contact Information
219.324.8584
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